REFUND & RETURN POLICY

Refund & Return Policy

We want you to be completely satisfied with your purchase from Big and Fashion. If for any reason you are not happy with your order, we offer a hassle-free return and refund process. Please read the details below to ensure a smooth experience.

Returns

• Eligibility: Returns are accepted within 30 days from the date of delivery. To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
• Non-Returnable Items: We do not accept returns for final sale items, intimate apparel, or items marked as "non-returnable."
• Return Process: To initiate a return, please contact us at [your customer service email] with your order number and details of the item(s) you wish to return. Once your return request is approved, we will provide you with a return shipping label and further instructions.
• Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item, defective product). We recommend using a trackable shipping service to ensure your return is received.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method. Please note that depending on your payment provider, it may take a few days for the refund to appear in your account.
• Partial Refunds: In some cases, partial refunds may be issued if the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Exchanges

• If you wish to exchange an item for a different size or style, we recommend initiating a return for a refund and then placing a new order. This helps ensure that you get the right size or item as soon as possible.
• If the exchange is due to a defective or incorrect item, please contact our customer service team, and we will handle the exchange process at no additional cost.

Defective or Damaged Items

• If your item is defective or damaged upon arrival, please contact us within 7 days of receiving your order with photos of the issue. We will offer you a full refund or send you a replacement at no additional cost.

Late or Missing Refunds

• If you haven’t received your refund after 7 business days, please first check with your bank or credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of the above and still haven’t received your refund, please contact us at contact@bigandfashion.com.mx.

Exemptions

Certain items such as underwear, swimwear, or personal care products are not eligible for returns for hygiene reasons. Please check product descriptions before purchasing to confirm eligibility.